Privacy policy

Privacy and Cookies Policy for Virgin Active Padel Club

Effective Date: 2023/10/20

At Virgin Active Padel Club, we value your privacy and are committed to protecting your personal information. This Privacy and Cookies Policy outlines how we collect, use, and safeguard your personal data when you use our website and services. By providing your personal information and using our website, you consent to the practices described in this policy. If you disagree with any part of this policy, please refrain from registering or making purchases on our website.

Changes to this Privacy Policy

Virgin Active Padel Club reserves the right to amend, modify, or add to this Privacy Policy at our sole discretion. It is your responsibility to review this policy for any changes whenever you visit our website. The latest version of this Privacy Policy will supersede and replace all previous versions.

What is Personal Information?

Personal information refers to data that identifies or is specific to an individual, such as your name, age, identity number, and payment records. Any information we possess about you is regarded as your personal information.

What personal information do we collect?

You can use our website without providing personal information, except when you register and create an account. We also adhere to the principles outlined in Section 51 of the Electronic Communications and Transactions Act 2002 (‘ECT Act’), which govern your right to keep your personal information private. These principles include:

• We collect, process, and store your personal information only with your permission, unless legally required to do so, and solely for lawful purposes.
• We will specify in writing the purpose for which we collect, request, and store your personal information and keep a record of that information.
• Your personal information will not be used for any other purpose without your express written consent, except when permitted by law or in other exceptional cases outlined in the ECT Act.

The following personal information may be collected when you register with us:

• Your name and contact information, including postal address, email address, and telephone number, along with any other contact details you provide.
• Financial information, including card payment details.
• Personal information you provide when creating an account.
• Information provided when reporting issues with our website.
• Records of any orders you place through the website.
• Records of any correspondence when you contact us.
• Records of any participation in Padel Gear competitions or promotions.
• Details of your visits to our website, such as traffic data, location data, communication data, and accessed resources.

What do we do with the personal information we collect?

We use your personal information for various purposes, including but not limited to:

• Facilitating the use of products and services we offer.
• Processing and collecting payments for your product purchases.
• Internal record keeping.
• Improving our products and services.
• Personalizing your experience on our website.
• Advertising products we believe you might be interested in.
• Communicating with you by email, telephone, or post regarding orders, purchases, or other transaction-related matters.
• Addressing specific inquiries you make.
• Conducting statistical analysis.
• Reaching out to you for marketing purposes, such as sharing information about products, services, promotions, and events we believe you may find interesting.
• Carrying out direct marketing or email marketing.
• Contacting you for market research purposes, if you have not objected to such use.

Whom Do We Share This Information With?

Your personal information is used for the above purposes by relevant staff at Virgin Active Padel Club and authorized service providers who support our operations. These service providers may include IT support, customer services, hosting, marketing, and online payment services. They are only allowed to access personal information needed to perform their services and are prohibited from using it for any other purposes.

Virgin Active Padel Club may also share limited personal information with other companies within the Virgin Active Padel Club group of companies and affiliates, as needed for proper management, analysis, decision-making, promotional, and marketing opportunities.

We may disclose your personal information in the following situations:

• In response to a court order or a request from a law enforcement or government agency.
• When disclosure is in the public interest.
• When disclosure is in our interest.
• With your implied consent.

We will not transfer, disclose, sell, distribute, or lease your personal information to third parties unless you provide your permission, or it is required or permitted by law.

Direct Marketing and Your Preferences

Virgin Active Padel Club and its affiliated companies may want to provide you with information about new products, promotions, special offers, and more that may be of interest to you. We may communicate through various channels, including post, telephone, email, or SMS.

We will ensure that any marketing communication you receive will include a straightforward way for you to refuse further marketing. For example, in emails, you will find an 'unsubscribe' link or an email address for opt-out requests. We will respect your preferences, and we will stop any marketing you object to or withdraw your consent within a reasonable timeframe.

You can change your marketing preferences at any time by contacting Virgin Active Padel Club using the contact details provided at the top of this notice.

How to Access or Update Your Information

If you believe any of the information we have about you is incorrect or incomplete, please contact us by writing or emailing us as soon as possible so that we can correct or update the information. You can also correct inaccuracies in the information you provided by signing in to your online account.

Security and Storage

Please be aware that the internet is not a completely secure medium. While we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect online, we cannot guarantee the security of your data.

We use industry-standard encryption technologies to secure your personal information, especially when collecting or transferring credit card information. Our servers are located in South Africa, and your information will be processed by staff working in South Africa.

By submitting your personal information, you agree to this transfer, storage, or processing. Virgin Active Padel Club will take reasonable steps to ensure your personal information is treated securely, following this Privacy Policy.

Cookies

We use cookies on our website, including session cookies, third-party cookies, and persistent cookies. Cookies help our website recognize your previous visits, tailor your experience, and allow you to move through various processes seamlessly. Below are some ways we use cookies:

• Placing advertisements for our products on other external websites, which is enabled by third-party cookies.
• Ensuring our website functions correctly and maintains your preferences.
• Monitoring the website's performance to provide a fast browsing experience.
• Allowing you to share content with social networks and connect with your social media networks.
• Collecting anonymous data about website usage for improvements and usability, including Google Analytics.

You can control the use of cookies by modifying your browser settings to accept or decline cookies. However, note that blocking cookies may affect your user experience and limit access to certain website features.

Transfer of Personal Data Abroad

When we transfer your personal information to individuals, companies, offices, service providers, or agents in other countries, we ensure appropriate security and privacy measures are in place, covering how they store and maintain the data on our behalf.

Applicable Laws

This Privacy Policy is governed by the laws of South Africa. If a court has jurisdiction over any dispute arising from or related to this Privacy Policy, we both submit to the jurisdiction of the appropriate South African court.